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How We Protect Your Information

At qq8822, we keep your account details, payment history and personal information secure.

Account data encryptedNo third-party sharingIndonesia-compliant practices
qq8822 How We Protect Your Information
GET IN TOUCH

Privacy Questions – How to Reach Us

Live Chat Open your account and head to the Help section inside the lobby. Our support team responds to privacy questions within one hour during business hours in Indonesia.
Email Support Send a privacy request to [email protected]. We process data access and deletion requests within 7 business days of receipt.
Account Settings Log in, tap your profile icon and select Privacy & Security. You can review what we store, request a full copy or ask us to delete non-essential data.
HOW WE HANDLE IT

Data Security and Your Control

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your payment details never touch our servers in plain text; payment partners handle the actual transaction.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page load times and feature use. You can disable non-essential cookies in account settings without losing core functionality.

Retention Limits

We keep your account data as long as your qq8822 account is active. After deletion or inactivity exceeding two years, we remove personal details but retain anonymized play history for compliance.

No Automated Decisions

We do not use automated profiling to deny access or restrict withdrawals. All account blocks or limits are reviewed by a person before they go live.

Third-Party Partners

Payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud vendors and hosting providers see only the data they need. Each has signed a data protection agreement covering your privacy.

Your Rights

You can request a copy of all data we hold, correct inaccurate details, or ask us to erase it where local law permits. Submit requests via live chat, email or account settings; we respond within 7 days.

Privacy Policy FAQ

We anonymize your account data within 30 days and delete your personal details within 90 days. Transaction records required by law are kept in encrypted form for seven years but cannot be linked to you.

No. Payment partners process your deposits and withdrawals. We see only the amount transferred and your payment method name, never your full wallet balance or transaction history outside qq8822.

Game studios receive only your session ID and bet amounts while you play their games. They do not see your name, email, payment method or account balance. Where local law permits, they may use anonymized play data to improve game performance.

Log in, open account settings, then Privacy & Communications. Uncheck marketing emails or SMS. We will still send security alerts, withdrawal confirmations and account statements as long as your account is active.

Yes. Both the web lobby and mobile app use the same encryption and data handling. Cookies work the same way on each device. Your payment history and account balance sync securely across all your logins.

We log your table choice, bet size, session duration and result outcomes. Live dealers and other players see only your username and chips, not your real name or account balance. Stream data goes directly from the studio to your device.

Yes. Submit a data access request via live chat, email ([email protected]) or your account Privacy settings. We send you a file containing all personal data within 7 business days, in a portable format you can download.